Mona Truong (@monatruong_murror) posted about a metric shift that changed how they built Murror. Their most active users weren't their healthiest. They were people stuck in repetitive worry loops, journaling the same thoughts on repeat without resolution.
The replies pick up on the broader tension: engagement as a success metric optimizes for dependency, not outcomes. Edikan Peters put it cleanly: "Writing the same thought for the fifteenth time feels like you're taking it seriously, like you're doing the work."
The sharpest line is from Mona herself: "The best product experience might be the one that teaches you to need it less."