Dear Customer,
We're always working to ensure that our valued customers understand how we use their personal data. We've made some changes to our Privacy Policy and Cookie Policy, and we encourage you to review each of these documents in their entirety.
The updated Privacy Policy and Cookie Policy will go into effect on April 15, 2026, for our existing customers. By using the Tracksmith websites or making a purchase after this date, you are signifying that you have read and understand the updated Privacy Policy and Cookie Policy.
For your convenience, we’ve outlined some of the key changes to each document below.
Privacy Policy
- We’ve updated regional privacy disclosures to clarify what rights you may have to control our processing of your personal data.
- We may “sell” or “share” your personal data with third parties for targeting advertising when we work with advertising and analytics partners, ad networks, and social media sites to personalize our ads and marketing experiences, and to provide tailored video content. Even though we do not sell your personal data for monetary compensation, these partnerships may be considered a “sale” or “sharing” of your personal data under certain U.S. privacy laws.
Cookie Policy
- More detail has been included about our use of cookies and similar technologies, and choices you have to control the collection of your personal data via these tools.
How to Contact Us
If you have any questions, comments, or concerns, you may contact us at via email at support@tracksmith.com, by toll-free telephone at 1-844-464-2786, or by mail at:
Tracksmith
285 Newbury Street
Boston MA 02118
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ABOUT: Welcome to Tracksmith, you’re now part of our community and we’re glad you are. Get ready for some awesome stuff coming your way. We recognize the importance of protecting the privacy of the personal information you provide to us. Accordingly, we have developed our Privacy Policy for you to understand how we collect, use, communicate, disclose the personal information you entrust to us. Your use of our site is conditioned upon your agreement with this Policy and our Terms of Use. Before using our Service, please read our Policy on our site carefully as it contains important information on who we are and how and why we collect, store, use, and share your personal information. This Policy also explains your rights in relation to your personal information. This Policy is written in the English language. We do not guarantee the accuracy of any translated versions of this Policy. Any translations are for your convenience only. To the extent that any translated versions of this Policy conflict with the English language version, the English language version of this Policy shall control. Categories of Personal Information and Purpose for Collection We collect the following categories of personal information: (1) contact information including your name, email address, and mailing address; (2) authentication information, including the user name and password that you use to register an account on the Service; (3) financial information for payment processing purposes; (4) user content, including survey responses, comments, reviews, questions, and suggestions; (5) personal characteristics including age range, date of birth, gender, marital status, and nationality; (6) personal preferences including product preferences, online preferences, and interests; (7) online behavior information including online activity, preferences, and time spent viewing features; and (8) IP address or mobile network information. The personal information we collect is required to provide the Service and customer support to you. If you do not provide the personal information we ask for, it may delay or prevent us from providing the Service or support to you. The Company retains personal data for so long as reasonably necessary. If you inquire about a career at the Company through our website(s)' careers pages, you will also be asked to provide your resume. We utilize a third-party provider to host our job applications and assist with the application process. Such a third-party provider may have its own terms of use and privacy policies, and we encourage you to review those policies whenever you visit their website or interact with their platform. The Company will use the personal data of job applicants solely for employment evaluation purposes. Providing this information is completely voluntary. We may now or in the future provide customer support via chatbox or email that utilizes artificial intelligence and natural language processing to understand customer questions and automate responses to them, simulating human conversation. However, by using our website, you agree to waive the more restrictive laws and agree to be governed by the laws of the United States of America. If you wish to view our official policies, please visit our website. If you have provided personal, billing, or other voluntarily provided information, you may access, review, and make changes to it via instructions found on the Website. To manage your receipt of marketing and non-transactional communications, you may unsubscribe by clicking the "unsubscribe" link located on the bottom of any marketing email. Emails related to the purchase or delivery of orders are provided automatically – Customers are not able to opt out of transactional emails. We will try to accommodate any requests related to the management of Personal Information in a timely manner. However, it is not always possible to completely remove or modify information in our databases. If you have any questions, simply email support@tracksmith.com or visit our website to view our official policies. By accessing and using our website, you explicitly accept, without limitation or qualification, the collection, use and transfer of the personal information and non-personal information in the manner described in our Privacy Policy. Please read this Policy on our website(s) carefully, as it affects your rights and liabilities under the law. If you disagree with the way we collect and process personal and non-personal information, please do not use this website. This Policy applies to this website as well as all web pages Company hosts. It regulates the processing of information relating to you and grants both of us various rights with respect to your personal data. It also informs you of how to notify us to stop using your personal information. We are located in the United States of America. You may be located in a country that has laws which are more restrictive about the collection and use of your personal information. However, by using our website, you agree to waive the more restrictive laws and agree to be governed by the laws of the United States of America. If you wish to view our official policies, please visit our website. Offers subject to stock availability. Images for display purposes only. Pricing and product availability may differ for international customers. Other exclusions may apply. Your email address is safe with us Tracksmith takes your privacy very seriously. We occasionally update our privacy notice – to check out our latest notice please visit our website. Remember if there are offers some restrictions apply. Customers must enter code at checkout to receive offer. Offer not valid on orders worked on with a sales rep or in conjunction with any other offer or promotion. Offer will end . Offers are subject to change or cancellation without notice. All offers and promotions are stated in $USD for US customers. To receive discounts with minimum order values, customers must meet the threshold as stated in $USD for US customers. If you choose to unsubscribe, you will no longer receive emails with Tracksmith offers.
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