You Can Count on Southwest.

Southwest Airlines

Travel is back to normal, and our People are ready to welcome you with the reliable service and Hospitality you expect.

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To our Southwest® Customers:

We know you count on us to connect you to what's important in your life. Thank you for your patience and trust as we worked through the challenges our industry faced during the recent U.S. government shutdown.

Thanks to significant investments we've made in our operation and technology, Southwest was able to minimize disruptions—even in a challenging and constantly evolving environment, and even as others in the industry struggled.

Through it all, our People stayed focused on what matters most: you. They shared updates, offered flexibility, and went above and beyond to make travel easier. That same dedication—every day, not just during challenging times—helped Southwest have the lowest cancellation rate in the industry* since 2023 and earned us the recognition as the #1 airline in Economy Class Customer Satisfaction by J.D. Power for the fourth consecutive year.

With air travel back to normal, our People are eager to welcome you onboard with the service, Hospitality, and reliability that define Southwest Airlines®.

Whether you're traveling for business, reconnecting with loved ones, or heading out for the holidays, were here to make your journey smooth, safe, and enjoyable.

Thank you for continuing to choose Southwest Airlines. We can't wait to welcome you onboard.

With gratitude,

Bob Jordan
President & Chief Executive Officer
Southwest Airlines

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Disclaimer:

*Based on U.S. DOT Air Travel Consumer Reports for full-year 2023 and 2024, and January-July 2025 (most recent month available as of 11/11/2025). Southwest Airlines® has the lowest percentage of flight cancellations compared to all other reporting marketing carriers.

Cualquier información publicitaria, promocional o de mercadotecnia contenida en este correo electrónico sólo será efectiva y únicamente será aplicable en los Estados Unidos de América.

This is a post-only mailing from Southwest Airlines®. Please do not attempt to respond to this message.

Southwest Airlines
2702 Love Field Drive
Dallas, TX 75235
1-800-I-FLY-SWA (1-800-435-9792)

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