A Note From Mélanie

Nov 6, 2026, 6:15 PM•drinkghia

Hi there,

Mélanie here, Founder + CEO of Ghia.

Usually, these notes are a little collection of things I've loved lately, and there was plenty to love in October, but it was also one of our most trying months at Ghia, and I wanted to tell you a little about it.

For months, we'd not been entirely happy with the speed at which packages were getting to you and your favorite restaurants. At the beginning of the fall, we decided to accelerate a transition to a new fulfillment partner to make sure we would have a better level of service for our peak season - and for your Ghia to get on your tables and under the proverbial tree! This transition took longer than it should have, and some of you had to wait several weeks for your Ghia, and I am terribly sorry for that.

I’m excited to let you know that after what has been a historically challenging month of operations here, we are finally fully up and running with our new partners, and all of your orders will be out the door in the next 48 hours. Here’s what's to come!

Our new warehouse fulfills orders 7 days a week, so orders won’t be piling up on busy weeks before anyone starts packing them. This will be especially key around sales weekend.
We'll ship from both the West Coast and the East Coast, like we used to. New Yorkers can rejoice: our new East Coast warehouse is in New Jersey, so your Ghia will reach you faster than ever before, even with our most affordable shipping option.
We're also changing which delivery carriers we use in certain ZIP codes, choosing a better fit for the places where deliveries have gone wrong (all problematic zip codes will default to UPS and Fedex, at no extra cost to you).

These are the less photogenic parts of building a drinks company, but I want the care we put into making Ghia to carry all the way to your door.

If your order was delayed or arrived with a problem, please email hi@drinkghia.com. Miriam is there to help, and her only directive is to make things right if they went wrong this past month.

We're getting ready for the holidays, and I can't wait to be at your table.

Thank you for making room for us, here’s to our 6th holiday season together! I am so grateful for you.

All the best,

Mélanie

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