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Learn how 200 C-suite leaders are navigating AI disruption

Sep 17, 2025, 4:01 PM•craincontentstudio

Crain's Chicago Business

Driving business transformation for people, processes and technology

Discover how 200 C-suite leaders are navigating AI disruption, workforce change and CX evolution by aligning human capital, technology and strategy to stay competitive in a rapidly shifting business landscape.

Unite people and technology: Learn why the fastest-growing companies align AI adoption with human capital investment to boost efficiency, innovation and customer experience.
Close critical skills gaps: See how leaders are tackling resistance, upskilling and training to prepare teams for AI-driven role changes.
Cost cutting and transformation: Discover how leaders are shifting from cuts to restructuring for smarter, long-term growth by modernizing systems and reinvesting in what’s next.
Elevate customer experience: Explore how technology, process redesign and self-service tools are reshaping CX—and what’s next for driving loyalty and growth.

Download the “State of Business Operations and CX in 2025 and Beyond” white paper from The Northridge Group to access the complete findings of their most recent study.

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