Hi ,
I hope you’re doing well. I wanted to take a moment to share an important update regarding our international shipping.
I’m sad to inform you that we are temporarily pausing our international shipping options. As a small company, our focus has always been on providing the best possible experience for all our customers, and in recent years, we’ve tried to expand our reach to serve the international community. Unfortunately, despite our best efforts, we've faced significant challenges in maintaining the level of service we strive for.
Over the past year, we introduced an international warehouse with the goal of reducing import taxes and improving the shipping experience for our global customers. While we were hopeful this would alleviate some of the burdens, the results haven’t aligned with our expectations. Ultimately, we’ve come to the decision to focus our efforts back on our domestic operations while we rethink how we can offer a consistent, cost-effective experience to our international community.
We deeply value your support and understand how disappointing this news may be. Please know that this is not a permanent change, and we are committed to revisiting our international strategy. Once we’ve developed a better solution, we will reach out with an update.
In the meantime, we’ll continue to work hard to deliver the best experience possible for our domestic customers, and we appreciate your understanding as we work through these growing pains.
Thank you for being a part of our journey. We’re incredibly grateful for your continued support, and we look forward to finding a way to serve you again in the future.
Some good news:
- We are restocking Model 000 very soon. They will be ready to buy some time in May. Please make sure you select your size and sign up for ‘notify me’ on the product page here 🙏🏽
- Yesterday, we also launched our shoe analysis tool that can help scan your old shoes for wear and recommend suggestions to improve foot health. You can check it out here. We would love to hear your feedback on that.
Sidra Qasim
Co-founder and CEO
Atoms
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